- Handle international outbound voice calls professionally for US customers.
- Deliver high quality customer interactions while meeting defined quality and compliance standards .
- Effectively negotiate and resolve customer queries or issues within agreed timelines.
- Maintain accurate and complete documentation of customer interactions in internal systems.
- Meet individual and team performance targets , including call quality, productivity, and adherence.
- Follow all process guidelines, policies, and regulatory requirements .
- Manage call volumes efficiently while maintaining a high level of customer satisfaction.
- Work collaboratively with team members and escalate issues when required.
- Demonstrate flexibility to handle a fast paced and demanding work environment .
- Participate in training, feedback, and coaching sessions for continuous performance improvement.
Experience
- Graduation is mandatory (no undergraduates).
- Minimum 1 year of core International VOICE process experience (pure voice only).
- Experience in International processes (Collections or Non Collections).
- Backend, blended experience is not eligible.
- Candidates must have all relevant experience documents from last 1 year of employment
Skills Required
- Excellent verbal and written English communication skills.
- Good negotiation skills.
- Basic PC and system navigation knowledge.
- Robust time management and organizational skills.
- Ability to handle multiple tasks maintaining accuracy.
- Professional call etiquette with a customer centric approach
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.