Company Overview

EasySLR is an AI-first SaaS platform designed to simplify and accelerate systematic literature reviews through AI-powered study selection, data extraction, evidence synthesis, and research analytics. We are committed to delivering innovative, user-friendly solutions that enhance research efficiency and accuracy.

Key Responsibilities

- Manage assigned customer accounts and serve as the primary point of contact for day-to-day communication.
- Conduct product demonstrations, customer onboarding, and training sessions to ensure smooth platform adoption.
- Develop a strong understanding of EasySLR's features and workflows to effectively guide customers.
- Address customer queries, troubleshoot issues, and coordinate with internal teams to ensure timely resolution.
- Escalate complex issues, customer concerns, and potential account risks appropriately.
- Monitor customer engagement and satisfaction to ensure a positive customer experience.
- Identify potential renewal, upselling, and account expansion opportunities and share them with senior team members.
- Collect and document customer feedback, feature requests, and recurring issues to support product improvements.
- Maintain accurate customer records, support documentation, FAQs, and onboarding updates.
- Collaborate with Product,



Engineering, and Customer Success teams to continuously improve the customer experience.

Requirements

- 0–2 years of experience in Account Management, Customer Success, Customer Support, or a similar role, preferably in a SaaS company. Fresh graduates with robust communication skills are also encouraged to apply.
- Excellent verbal and written communication skills, with the ability to interact confidently and professionally with customers.
- Prior experience in a client-facing or customer-handling role would be an added advantage.
- Strong problem-solving, organizational, and multitasking abilities.
- A proactive, customer-focused approach with a willingness to learn new technologies and processes.
- Ability to collaborate effectively with cross-functional teams.
- Familiarity with AI-based SaaS platforms, systematic literature reviews, or life sciences research would be an advantage.

What We Offer

- Opportunity to work with an innovative AI-first SaaS platform.
- Exposure to global customers and emerging AI technologies.
- Competitive compensation and professional growth opportunities.
- A collaborative, dynamic, and learning-focused work environment.

📌 Account Manager- Customer Support (Haryana)
🏢 EasySLR
📍 Haryana