Job Title: Account Manager - Brand Partnerships

Team: Brand & Partnerships

Role Overview

We are looking for an Account Manager to manage and grow existing brand partnerships, with a strong focus on client retention, renewals, and relationship building. This role will serve as the key point of contact for partner brands post-closure, ensuring smooth execution of committed deliverables, strong stakeholder management, and consistent value delivery that drives repeat business.

The ideal candidate is highly organized, strong in client servicing, and comfortable working across internal teams to ensure every campaign is executed seamlessly, reported clearly, and converted into long-term brand relationships.

Key Responsibilities

- Own partner relationships end-to-end after commercial closure, ensuring a high-quality client experience.
- Drive renewals and retention by identifying upsell, cross-sell, and repeat partnership opportunities.
- Act as the bridge between partner brands and internal teams including BD, Operations, Marketing, and Execution.
- Collect and consolidate all brand deliverables, timelines, dependencies, and ownership across campaigns.
- Build and maintain a central tracker for all live campaigns, renewal pipelines, and client commitments.
- Ensure campaign deliverables are planned and executed as agreed, with proactive follow-ups and risk escalation where needed.
- Share timely progress updates, execution summaries, and post-campaign reports with partner brands in a qualified manner.
- Maintain all campaign documents, approvals, proofs of execution, and reporting accurately.
- Track brand health, satisfaction, and engagement to improve retention outcomes.




- Work closely with internal teams to create stronger account plans that support long-term partnerships.
- Follow up on pending payments, outstanding dues, and closure timelines with partner brands.
- Support process improvement by creating clear workflows, trackers, templates, and reporting formats for better account governance.

Key Goals / Success Metrics

- Brand renewal rate
- Client retention rate
- Revenue from existing accounts
- Upsell / cross-sell contribution
- Campaign delivery and reporting TAT
- Payment closure and collections from existing accounts
- Client satisfaction and relationship strength

Required Skills and Experience

- 1 to 4 years of experience in account management, client servicing, partnerships, campaign management, or a similar role.
- Strong experience managing existing clients and driving renewals or repeat business.
- Excellent stakeholder management and relationship-building skills.
- Ability to work across cross-functional teams such as sales/BD, operations, marketing, and client servicing.
- Strong project management and follow-up skills with close attention to detail.
- Excellent verbal and written communication skills.
- Strong ownership mindset and ability to manage multiple accounts/campaigns simultaneously.
- Good working knowledge of Excel or Google Sheets for trackers and reporting.
- Comfort with preparing client-facing updates, review decks, and execution summaries.
- Experience in payment follow-ups / collections is a plus.

Preferred Candidate Profile

- Solutions-oriented and proactive in resolving client concerns
- Strong commercial mindset with the ability to spot growth opportunities within existing accounts
- Comfortable in fast-paced environments with multiple stakeholders
- Able to balance relationship management with operational rigor

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