- 2+ years of experience in international customer support, including ownership of complex or escalated cases, via phone and messaging/chat
- Previous experience working in highly regulated industries such as FinTech, financial services, insurance, or crypto environment/company
- Experience using AI-powered tools (e.g., AI copilots, chatbots)
- Proven ability to manage high ticket volumes across multiple channels while exceeding targets (CSAT, QA, TTR, FCR)

More clarity

Project: Customer Support Hiring Requirement

Key Discussion Points:

- Earlier, Coinbase was hiring candidates primarily with International Voice Support experience.
- The updated requirement is now for Blended Support Agents, requiring candidates with experience in both:
- International Voice Support
- Chat/Messaging Support

Candidate Profile / Mandatory Skills:

- Candidates must have 2+ years of international customer support experience.
- Experience can range around 2–3+ years, but 2 years is the minimum mandatory requirement.




- Candidates should have hands-on experience in:
- International voice support
- Chat support / messaging support
- Handling customer queries across multiple channels
- Robust communication skills are mandatory.
- Profile quality will be the key focus while sourcing.
- Candidates from regulated industries will be preferred:
- FinTech
- Banking
- Insurance
- Financial Services
- Crypto industry experience will be an added advantage.
- Since crypto experience may be difficult to find, strong financial domain experience will also be considered.
- Coinbase has started introducing AI initiatives within their operations.
- Existing resources are also undergoing AI-related training.
- Candidates should have basic awareness/experience with AI-powered tools.
- Exposure to:
- AI copilots
- Chatbots
- AI-based support tools.

Interested please share resumes to

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📌 Customer Support Associate - International Voice & Chat (Secunderabad)
🏢 Artech Infosystems Private
📍 Secunderabad