? We're Hiring: Service Now Architect! ?

We are looking for a skilled and experienced Service Now Architect to lead the design, development, and implementation of Service Now solutions. The ideal candidate will have a strong technical background with at least 8 years of experience in Service Now architecture and hands-on expertise in ITSM, ITOM, and other modules. Join us in Bangalore Urban, India and help drive innovation and efficiency across our enterprise platforms.

? Location: Bangalore Urban, India
⏰ Work Mode: Work from Office
? Role: Service Now Architect

What You'll Do:

We are looking for 8+ years of an experienced Service Now Architect to lead architecture, design, and delivery of enterprise-scale Service Now solutions.
Key Responsibilities
•Architecture & Design: Lead end-to-end architecture and implementation of Service Now modules including ITSM, CSM, HRSD/HRSM, Knowledge & Case Management, and Custom Portals (ITOM is a plus).
•Strategic Transformation: Drive ITIL-based transformation initiatives, aligning platform capabilities with business and enterprise architecture goals.
•Technical Leadership: Act as SME and technical leader, providing guidance to development teams and mentoring junior architects.
•Solution Development: Translate business requirements into scalable, maintainable solutions, including design documentation and data model enhancements.
•Integration & MID Server: Manage MID Server lifecycle,



and design secure integrations with intranet and external systems.
•Analytics & Reporting: Utilize Service Now Performance Analytics and BI tools for dashboards and data-driven insights.
•Quality Assurance: Oversee testing strategy, usability reviews, and validation to ensure high-quality deliverables.
•Platform Governance: Manage upgrades, new feature adoption, and architectural governance.
•Stakeholder Management: Act as a bridge between technical teams and business stakeholders.
Required Skills & Expertise
Core Technologies:
•Java Script, AngularJS, HTML, CSS, XML, Jelly scripting
•Python, Power Shell, Bash, Core Java
•Databases: MySQL, MS SQL Server, PL/SQL
Integration & Platform:
•REST, SOAP, LDAP, SSO, SAML, JDBC, ODBC
•Strong expertise in Service Now architecture, scripting, and integrations
•Hands-on experience with MID Server configuration and troubleshooting
Service Now Experience:
•8+ end-to-end implementations and platform upgrades
•Strong understanding of Agile methodologies and ITIL processes
Soft Skills
•Robust leadership and communication
•Excellent analytical and problem-solving abilities
•Experience working with cross-functional and global teams
Experience & Qualifications
•8+ years in Service Now architecture and delivery

If you're ready to shape enterprise solutions and grow your career with us, apply now! ?

📌 ServiceNow Architect (India)
🏢 RAPSYS TECHNOLOGIES PTE
📍 India