Radiometer seeks a National Service Head to lead customer technical service operations across India and South Asia. This role involves setting service strategy, managing field and technical support teams, ensuring regulatory compliance, and driving operational performance to support business growth in the diagnostics and life sciences sector.

Responsibilities

- Define and execute India service strategy, operating plan, budget, and performance objectives aligned with global priorities
- Lead field service and technical support teams to improve instrument uptime, response times, and customer satisfaction
- Manage service financial performance including revenue, costs, inventory, and productivity improvements
- Ensure compliance with quality, regulatory, safety, and documentation requirements; oversee corrective actions




- Build organizational capability through workforce planning, technical certification, and leadership development

Requirements

- Bachelor's or master's degree in engineering
- 15+ years progressive experience in customer service, field service, or technical support in regulated healthcare environments
- Demonstrated leadership of geographically dispersed, multi-level service organizations with manager oversight
- Proven ownership of service financial and operational metrics including budgets, costs, and customer satisfaction
- Experience with quality and regulatory compliance systems for medical devices or in vitro diagnostics

📌 National Service Head - India & South Asia (Bangalore) (Bengaluru)
🏢 Danaher
📍 Bengaluru