This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Care Specialist – Email, Chat and Voice based in India. As a Customer Care Specialist, you will play a key role in delivering reliable, empathetic, and solution-focused support to customers through phone, email, and live chat. You will manage a high volume of customer inquiries, take ownership of complex issues, and guide each interaction toward an accurate and timely resolution. Working in a fast-paced, performance-driven remote environment, you will handle requests involving orders, billing, exchanges, refunds, and technical troubleshooting. You will balance customer satisfaction with established business policies while maintaining confidentiality and detailed documentation. This role is ideal for a customer service professional who thrives on live customer interactions, demonstrates resilience under pressure, and takes accountability for results. You will contribute to service excellence while collaborating with colleagues across teams to improve customer experiences and operational efficiency. Accountabilities - Multichannel customer support: Manage incoming phone calls, emails, and live chats across multiple service queues, ensuring every customer receives professional, timely, and helpful assistance. - End-to-end issue resolution: Take ownership of customer inquiries from initial contact through final resolution, including appropriate documentation, follow-up, and communication. - Order and account assistance: Resolve a wide range of customer issues, including billing inquiries, order placement and modifications, exchanges, refunds, and system troubleshooting. - Customer experience: Deliver empathetic, personalized support, particularly when handling urgent, complex, or emotionally sensitive situations.



- Efficient system navigation: Work across multiple internal systems simultaneously while maintaining accuracy and meeting established productivity, handling-time, quality, and compliance standards. - Policy-based decision-making: Exercise sound judgment to balance customer needs with company policies, ensuring fair, consistent, and appropriate outcomes. - Data confidentiality: Handle sensitive customer information responsibly, maintaining discretion and adhering to applicable privacy and security procedures.

- Performance and quality: Consistently meet defined service targets and quality expectations while contributing to customer satisfaction and first-contact resolution wherever possible. - Cross-functional collaboration: Coordinate with relevant internal teams to resolve complex cases, support operational requirements, and ensure a consistent customer experience. - Additional operational support: Assist with offline tasks, special projects, and activities for other departments during periods of lower customer contact volume. - Remote work readiness: Maintain a skilled, distraction-free home workspace and remain available throughout scheduled shifts, including applicable U. S. business hours. Requirements - Relevant experience: At least two years of phone-based call center experience supporting U. S. retail and/or e-commerce customers. - Multichannel support experience: Experience handling international customer inquiries through phone, email, and chat, preferably within a U. S. -focused customer service process. - English proficiency: C2-level English proficiency, with excellent verbal and written communication skills. - Typing speed: Minimum typing speed of 40 words per minute. - Remote work experience: Previous experience working in a remote environment, with the ability to remain productive and accountable without direct on-site supervision.

📌 Customer Care Specialist - Email, Chat and Voice (India)
🏢 Jobgether
📍 India