Job Title: Customer Support Associate

Job Location: Bopal, Ahmedabad

Job Type: Full-time

About the Company:

eCommerce operations are complex. OMSGuru makes them simple. OMSGuru is an eCommerce operations platform that brings Orders, Inventory, WMS, Payment & Return Reconciliation, P&L; Analytics, and Automated Return Claims together on one platform.

Trusted by 20,000+ sellers, OMSGuru manages 200M+ listings, 25,000+ warehouses, 10 lakh+ orders daily, and ₹3,000+ Cr in GMV every month.

Job Summary:

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Key Responsibilities:

- Understand OMSGuru platform and it’s functioning thoroughly
- Support our existing clients via Chat, Phone, Email & Tickets.
- Help onboard new clients onto our system
- Respond promptly and professionally to customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend current products or services or make suggestions for improvements by identifying relevant features and benefits




- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Skills and Qualifications:

- Excellent communication
- Fluent in Hindi & English
- Working knowledge of Microsoft Excel
- Typing Speed of minimum 30 Words Per Minute
- Outspoken personality (someone who likes to talk with people)

Education:

- Any Graduate

Annual CTC: up to 3 LPA

How to Apply:

Please send your resume on [email protected]

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- We have a 2-year employment bond. Are you comfortable with this? Apply only if you are ready to commit to the 2-year bond.
- Are you comfortable working on-site at our Ahmedabad office? Apply only if you are comfortable working from the office and are ready to relocate to Ahmedabad if required.
- We are open up to 25000 CTC. Apply only if you are comfortable with a CTC of up to ₹25,000 per month.

Work Location: In person

📌 Customer Support Associate (Ahmedabad)
🏢 OMSGuru Solution
📍 Ahmedabad