Job Profile – Front Desk Executive

Position: Front Desk Executive
Department: Sales / Member Experience
Reports To: Club Manager

Key Responsibilities

- Welcome members and guests with a professional attitude.
- Handle enquiries, calls, WhatsApp, and walk-in leads.
- Manage member check-ins, registrations, and appointments.
- Maintain daily attendance and front desk records.
- Support membership sales by booking fitness consultations.
- Process payments and maintain billing records.
- Ensure the reception area is clean, organized, and presentable.
- Coordinate with trainers and other departments for smooth operations.
- Resolve basic member concerns and escalate when required.

Skills Required

- Excellent communication and customer service skills.




- Basic computer knowledge (MS Office/CRM).
- Well-groomed, confident, and punctual.
- Ability to multitask in a fast-paced workplace.

Performance Indicators (KPIs)

- Member satisfaction.
- Lead follow-up and appointment conversion.
- Front desk accuracy and daily reporting.
- Attendance, punctuality, and professionalism.

FITTFENIX Standard: Every member should receive a warm welcome, prompt assistance, and a premium experience from the moment they enter the club.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Front Desk Executive (Vadodara)
🏢 SPORTS ERA CLUB
📍 Vadodara