5+ year’s experience working any of the WMS package solutions preferably Manhattan.
Serve as offshore point of contact for 3PL related issues raised by warehouse associates, supervisors, and shift leads.
Analyze 3PL-to-OMS/ERP/TMS interface issues (e.g., inventory sync failures, order status mismatches) and coordinate resolution with technical teams.
Must have good Cloud technical knowledge with deep knowledge on services. Preferrably AWS with knowledge in services like SQS, SNS, Kinesis, Eventbridge, Lambda, RDS etc.
Work with the onshore 3PL/Warehouse IT team, operations leadership and the IT/applications team for resolution of issues.
Should be available to work overlapping with US hours covering peak holiday sales periods
Should we well aware of various transactions at order / inventory entity levels between OMS, WMS and ERP, booking keeping and GL aspects to ensure all systems are well reconciled.
Should be capable of creating adhoc on-demand jobs and automations to proactively curb any production issues and roll it out with proper testing in quick time.
Should be aware of doing housekeeping as well as reprocessing of bulk impacted orders on need basis as part of sales period support activities
Should have good understanding of observability platforms, preferably New Relic to decipher issues as well as create any recent dashboards as needed for proactively monitoring issues leading from the front and placing opinions in front of client leaders.
Track issue trends and proactively flag recurring problems that indicate a deeper system or process gap.
Identify opportunities to reduce manual workarounds through system configuration or process changes.
Support peak season readiness planning (volume stress-testing, configuration reviews, contingency planning).
Contribute to post-incident reviews and help implement preventive measures.

Required Qualifications:





5+ years of experience supporting a 3PL in a live warehouse/distribution center environment (e.g., Manhattan, Blue Yonder/JDA, FDM4 or similar).
Solid understanding of core warehouse operations and order journey: receiving, put-away, replenishment, wave planning, picking, packing, shipping, and cycle counting.
Experience with 3 PL WMS integrations to OMS, TMS, or ERP systems and understanding of interface/event-driven data flows (e.g., EDI, APIs, message queues).
Working knowledge of SQL for data investigation and reporting (able to write and modify queries independently).
Demonstrated ability to work directly with warehouse floor staff and translate operational issues into clear, actionable system requirements.
Strong communication skills — able to explain technical issues to non-technical operations staff and operational context to technical teams.
Experience supporting peak-season volume events (e.g., holiday retail surge).

Pay: ₹800,000.00 - ₹1,450,000.00 per year

Application Question(s):

- Do you have 5+ years of experience supporting live warehouse operations using a major WMS (preferably Manhattan) and troubleshooting event-driven integrations (APIs, EDI, SQS/SNS) between WMS, OMS, ERP, and TMS systems?
- Are you proficient with AWS core services (such as SQS, SNS, Lambda, Kinesis, EventBridge, and RDS) and experienced in writing SQL queries and automation scripts to investigate and reprocess bulk order/inventory data?
- Do you have hands-on experience using observability tools (preferably New Relic) to build dashboards for proactive monitoring, as well as conducting inventory/financial reconciliation across OMS, WMS, and ERP platforms?
- Have you served as a primary offshore point of contact who can translate technical issues to warehouse floor staff (supervisors, leads) and present operational trends directly to onshore client leaders?
- Are you willing and able to work overlapping US business hours and provide extended support during peak holiday retail sales periods (including volume stress-testing and incident management)?

Work Location: In person

📌 3 PL ERP OMS Integration Analyst (Bengaluru)
🏢 Torwin Infotech
📍 Bengaluru