Customer Service Technician

Job Description: - Service Engineer

1. Primary Eligibility (Mandatory)

Education

- Diploma / PG Diploma in Plastic/Tooling (CIPET, IGTR, NTTF, GTTC)

Experience

- 4–8 years of hands-on experience in Injection Molding Processing, Mold Maintenance, or Hot Runner System Service.
- Mandatory experience in either:
- - Injection molding process optimization and troubleshooting, OR
- Mold maintenance, repair, and servicing in Automotive Lighting applications (Headlamp, Tail Lamp, etc.).

2. Technical Competencies (Must Have)

Injection Molding & Processing

- Knowledge of injection molding machines and processing parameters.
- Understanding of engineering polymers such as PC, PMMA, ABS, PC-ABS, PBT, PA, etc.
- Ability to troubleshoot molding defects and process-related issues.
- Knowledge of mold cooling, gating systems, and cycle optimization.

Mold Maintenance

- Experience in mold assembly, disassembly, maintenance, and repair.
- Understanding of hot runner systems, valve gate systems, heaters, thermocouples, and controllers.
- Knowledge of mold components and spare parts identification.

Engineering Skills

- Ability to read and interpret 2D/3D drawings and GD&T.;
- Knowledge of machining processes such as CNC, Milling, Lathe, EDM, Grinding, and Polishing.
- Ability to use measuring instruments such as Vernier Caliper, Micrometer, Height Gauge, Dial Gauge, etc.

Electrical & Hot Runner Systems

- Knowledge of hot runner temperature controllers (MTC/HRTC).
- Understanding of Sequential Gate Controllers and related electrical accessories.
- Basic electrical troubleshooting capability.

3. Preferred Skills





- Experience with Moldflow analysis reports and interpretation.
- Experience with optical or high-appearance molded parts.
- Experience working on Hot runner Systems
- Ability to prepare and maintain service reports, visit reports, expense reports, and technical documentation.
- Ability to use company systems such as CRM, ERP, or service management software for updating service activities and customer records.
- English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, basic rules of composition and grammar.
- Basic computer proficiency in MS Excel, Word, PowerPoint, Outlook, and Teams.
- Working knowledge of Excel functions, data entry, filters, sorting, report preparation, and basic data analysis.

4. Service Engineer Responsibilities

- Installation, commissioning, maintenance, and troubleshooting of Hot Runner Systems.
- Customer support and training at customer locations.
- Diagnose and resolve processing, mold, and hot runner-related issues.
- Perform rework, modification, repair, and testing activities.
- Prepare detailed service reports and technical documentation.
- Coordinate with internal technical teams for issue resolution.




- Build strong customer relationships and ensure customer satisfaction.
- Follow all safety standards and company procedures.
- Travel extensively across assigned regions.

5. Key Behavioral Competencies

- Strong problem-solving and analytical skills.
- Customer-focused attitude.
- Effective communication and presentation skills.
- Ability to work independently with minimum supervision.
- Good time management and planning skills.
- Adaptability to changing customer and business requirements.
- Ability to handle pressure situations and critical breakdowns.

About Oerlikon

Oerlikon is a global leader in material science engineering. Through the right combination of surface technologies, advanced materials, coating equipment, engineered components and advanced manufacturing, we help customers improve the performance, efficiency, durability and sustainability of their products and processes. Our technologies are often invisible to the end user, but mission-critical to the industries that power modern life: aerospace, energy, semiconductors, medical, luxury, tooling, automotive and general industries. Headquartered in Pfaeffikon, Switzerland, Oerlikon operates in 38 countries with a global workforce of around 10,000 people. In 2025, Oerlikon achieved sales of CHF 1.6 billion.

We offer a wide variety of job profiles in a energetic, supportive environment where people are empowered to grow and reach their full potential — guided by our core values of integrity, team spirit, excellence and innovation.

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www.oerlikon.com

📌 Customer Service Technician (Pune)
🏢 Oerlikon
📍 Pune