Job Description – Client Success Executive (CSM)

Job Title: Client Success Executive – Project Coordination
Location: Hyderabad
Experience: 1–3 Years
Reports To: Project Manager
Employment Type: Full-time

Job Summary

We are looking for a proactive and organized Client Success Executive to manage client communication, regular follow-ups, project status tracking, and coordination with internal teams.

The primary responsibility is to ensure that client requirements, feedback, refinements, and pending tasks are consistently followed up until completion.

Key Responsibilities

- Client Follow-ups: Regularly communicate with clients regarding project updates, pending requirements, approvals, and feedback.
- Project Tracking: Monitor project progress, track pending tasks, and maintain updated project status reports.
- Feedback & Refinements: Collect client feedback, document requested changes, and coordinate with development teams for implementation.
- Internal Coordination: Follow up with developers and other teams to ensure timely completion of tasks.
- Client Onboarding: Coordinate knowledge base collection, API requirements, testing, and go-live activities.
- Reporting: Provide daily and weekly project updates to the Project Manager.
- Issue Escalation:



Identify delays or blockers and escalate them to the Project Manager.
- Client Relationship Management: Maintain strong client relationships through proactive communication and timely responses.

Required Skills

- Excellent verbal and written communication skills.
- Strong follow-up, coordination, and organizational skills.
- Ability to manage multiple clients and projects simultaneously.
- Proficiency in Google Sheets, Excel, and CRM/project management tools.
- Proactive attitude with strong ownership and accountability.
- Experience in SaaS, IT services, or AI automation is an added advantage.

Key Performance Indicators (KPIs)

- Timely completion of client follow-ups.
- Accurate and regular project status updates.
- Tracking and closure of client feedback and refinements.
- Reduction in pending tasks and communication delays.
- Client satisfaction and responsiveness.

Role Objective

Ensure that no client request, follow-up, or pending project activity is missed while keeping the Project Manager informed of progress, delays, and required actions.

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:

- Flexible schedule

Work Location: In person

📌 Client Success Executive (Hyderabad)
🏢 SmatBot - FESO
📍 Hyderabad