About the Role

We are looking for a proactive and client-focused Associate Brand Manager – Client Servicing to join our team at First Launch.

In this role, you will be the key point of contact for assigned clients and coordinate with internal teams to ensure the smooth planning and execution of digital marketing projects. You will be responsible for understanding client requirements, managing client communication, coordinating deliverables, tracking timelines, and ensuring projects meet client expectations.

The ideal candidate should have a good understanding of digital marketing, experience in client handling, strong organizational skills, and the ability to coordinate multiple projects in a fast-paced agency environment.

Key Responsibilities1. Client Relationship Management

- Serve as the day-to-day point of contact for assigned clients, responding to their queries and concerns in a timely and professional manner.
- Build and maintain strong client relationships by understanding their business goals, expectations, and requirements.
- Translate client requirements into clear briefs and actionable plans for internal teams.
- Proactively manage client expectations, project timelines, deliverables, feedback, and approvals.
- Communicate project updates, address concerns, and keep clients informed about progress and potential delays.
- Monitor client feedback and identify opportunities to improve client satisfaction and service delivery.

2. Digital Marketing & Campaign Coordination

- Coordinate digital marketing campaigns across social media and other relevant online platforms.
- Develop and manage content calendars for platforms such as Instagram, Facebook, and other social channels.
- Collaborate with creative, content, social media, and performance marketing teams to ensure campaigns align with client objectives and brand guidelines.
- Contribute to campaign concepts, social media strategies, creative ideas, and marketing initiatives.
- Stay updated on digital marketing trends, platform developments, and industry best practices.

3.



Project Planning & Execution

- Coordinate multiple client accounts and projects, ensuring smooth execution from briefing to final delivery.
- Break project requirements into actionable tasks, timelines, and deliverables.
- Coordinate with designers, content writers, social media executives, performance marketers, and other internal stakeholders.
- Track project progress, follow up on pending tasks, and ensure timely completion of deliverables.
- Manage feedback, revisions, dependencies, and approvals to avoid unnecessary delays.
- Identify execution challenges, communicate them proactively, and work with relevant team members to resolve them.
- Ensure all client-facing deliverables meet agreed requirements, quality standards, and deadlines.

4. Performance Tracking & Reporting

- Monitor campaign progress and track relevant digital marketing metrics, such as reach, engagement, traffic, and conversions, wherever applicable.
- Assist in preparing campaign reports, client presentations, project updates, and performance summaries.
- Coordinate with internal teams to collect campaign data, insights, and progress updates.
- Review performance data and client feedback to identify areas for improvement.
- Support data-driven recommendations to improve campaign effectiveness and achieve client objectives.

5. Documentation & Account Support

- Maintain clear records of client briefs, project timelines, deliverables, feedback, and approvals.
- Prepare meeting notes, action items, and follow-up lists to ensure alignment between clients and internal teams.
- Support senior team members in client discussions, campaign planning, and strategy presentations.




- Manage multiple priorities effectively while maintaining attention to detail and consistency in communication.

Requirements

- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 1–2 years of experience in client servicing, account coordination, digital marketing, or a similar client-facing role, preferably within a digital marketing or advertising agency.
- Good understanding of digital marketing concepts, social media platforms, content strategy, and online advertising.
- Excellent verbal and written communication skills, with the ability to interact confidently with clients.
- Experience coordinating with internal teams and managing project timelines, deliverables, and priorities.
- Robust organizational, analytical, and problem-solving skills.
- Ability to manage multiple projects in a fast-paced environment while meeting deadlines.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- A proactive approach, attention to detail, accountability, and willingness to learn.

What We're Looking For

We are looking for someone who can effectively connect clients with internal teams, understand digital marketing requirements, and ensure projects move forward smoothly. The ideal candidate takes ownership of assigned tasks, communicates proactively, follows through on commitments, and contributes to delivering quality work.

Ready to Join First Launch?

If you enjoy working with clients, coordinating creative and marketing projects, and contributing to impactful digital campaigns, we'd love to hear from you.

Apply now and be part of a team that brings brand visions to life!

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

- Paid sick time

Application Question(s):

- What is your Notice Period ? Mandatory
- What is your expected CTC? Mandatory
- What is your Current CTC? Mandatory
- Your current Location?

Experience:

- Client services: 1 year (Required)
- Digital marketing: 1 year (Required)

Work Location: In person

📌 Associate Brand Manager - Client Servicing (Jayanagar)
🏢 Think201
📍 Jayanagar