Senior Customer Service Executive – International Voice Process
Location: Kolkata, West Bengal
Experience: 1–3 Years
Qualification: Any Graduate
Salary: ₹3.5–5 LPA
Job Description:
We are hiring experienced Senior Customer Service Executives for an International Voice Process in Kolkata. Candidates should have excellent English communication skills and prior experience handling international customer calls.
Key Responsibilities:
- Handle inbound and outbound international customer calls.
- Resolve customer queries professionally and efficiently.
- Deliver excellent customer service and ensure customer satisfaction.
- Maintain accurate customer records and update system information.
- Follow process guidelines and quality standards.
Eligibility:
- Any Graduate.
- 1–3 years of experience in an International Voice Process.
- Excellent English communication skills.
- Strong customer service and problem-solving skills.
- Willing to work rotational shifts from the Kolkata office.