Job Title: CRM Executive
Department: Customer Relationship Management
Experience: 1–3 Years
Location: RING ROAD SURAT

Job Responsibilities:

- Manage and maintain customer data in the CRM system.
- Handle customer queries, follow-ups, and requests.
- Maintain regular communication with existing customers.
- Coordinate with sales, accounts, and other departments.
- Track leads, enquiries, orders, and customer follow-ups.
- Prepare daily/weekly/monthly CRM reports.
- Update customer information and ensure data accuracy.
- Handle customer feedback and coordinate for timely resolution.
- Build and maintain good relationships with customers.
- Follow up with customers regarding payments, orders, delivery, or services.

Required Skills:

- Good communication and interpersonal skills.
- Basic knowledge of CRM software and MS Excel.
- Valuable follow-up and coordination skills.
- Ability to maintain accurate records.
- Problem-solving and customer-handling skills.
- Hindi/English/Gujarati communication can be an advantage.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Sr. CRM Executive (Surat)
🏢 Devika Fibres
📍 Surat