Key Responsibilities:

- Manage and coordinate all service engineers reporting to the Noida office, including site deployment, travel arrangements, and advance payments.
- Attend and respond to service calls received from field engineers and railway authorities ensuring timely resolution and escalation when required.
- Monitor and ensure timely installation and commissioning (I&C;) of IPS systems as per deadlines specified by railway authorities.
- Coordinate with service teams to ensure completion of installation and commissioning activities without delays.
- Compile and submit installation, commissioning, and service completion reports to management for payment processing and project closure.
- Conduct training sessions for newly joined service engineers and employees on AMC formats, I&C; documentation, Customer Call Reports (CCR), tour bill procedures, and other service-related processes.
- Arrange and deploy service engineers for modification works, preventive maintenance activities, and emergency breakdown attendances.
- Ensure prompt response and resolution of IPS product failures across railway divisions and customer locations.
- Prepare and maintain MIS reports related to IPS installations, service activities,



pending issues, and engineer deployment status.
- Verify service engineers’ tour bills and supporting documents before forwarding them for approval and processing.
- Assist in maintaining and updating service-related records, compliance sheets, and welfare documentation such as Shramik Kalyan records.
- Monitor service performance metrics and recommend process improvements to enhance operational efficiency and customer satisfaction.
- Ensure adherence to company policies, safety standards, and customer service protocols during all service operations.

- Bachelor's Degree in Electrical Engineering, Electronics Engineering, Instrumentation Engineering, Mechanical Engineering, or a related technical discipline.
- Diploma holders with relevant experience may also be considered.
- 06 Month to 02 years of experience in service operations, field service coordination, installation & commissioning, or customer support functions.

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:

- Health insurance
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 Service Operations Executive (Noida)
🏢 STATCON ELECTRONICS INDIA
📍 Noida