Job Title: Technical Support Executive

Company Name: India Websoft
Location: Indore, Madhya Pradesh
Job Type: Full-time
Experience: 0-06 months Experience

Job Overview

India Websoft is looking for a motivated and customer-oriented Technical Support Executive to join our team. The ideal candidate should have positive technical knowledge, problem-solving abilities, and excellent communication skills to assist clients with technical issues and ensure smooth system operations.

Key Responsibilities

- Provide technical support to clients and internal teams regarding software, hardware, and system-related issues.
- Identify, troubleshoot, and resolve technical problems promptly.
- Assist clients with website-related issues, application errors, login problems, and basic configuration.
- Respond to customer queries through calls, emails, chat, or other communication channels.
- Diagnose technical issues and escalate complex problems to the relevant department when required.
- Maintain records of technical issues, solutions, and customer interactions.
- Coordinate with the development team to resolve website and software-related bugs.
- Guide clients on the proper use of software, applications, and technical services.
- Monitor reported issues and ensure timely resolution and follow-up.
- Maintain professional communication and ensure customer satisfaction.





Required Skills and Qualifications

- Bachelor's degree or diploma in Computer Science, IT, or a related field is preferred.
- Basic knowledge of computers, operating systems, software, and networking.
- Familiarity with websites, web applications, browsers, and troubleshooting techniques.
- Basic understanding of HTML, CSS, WordPress, or databases is an advantage.
- Strong analytical and problem-solving skills.
- Good verbal and written communication skills.
- Ability to handle multiple issues and prioritize tasks effectively.
- Willingness to learn new technologies and technical support tools.
- Freshers with relevant technical knowledge and a willingness to learn can apply.

Preferred Skills

- Experience in technical support, customer support, or IT helpdesk operations.
- Basic knowledge of website hosting, domains, DNS, and email configuration.
- Familiarity with ticketing systems and remote troubleshooting tools.
- Ability to coordinate effectively with developers and other technical teams.

What We Offer

- A professional and supportive work environment.
- Opportunities to learn new technologies and enhance technical skills.
- Career growth and development opportunities.

Pay: ₹8,000.00 - ₹13,000.00 per month

Work Location: In person

📌 Technical Support Executive (Vijay Nagar)
🏢 India Websoft - A complete IT Solutions
📍 Vijay Nagar