We help businesses worldwide expand their software development operations with our unique offshore model. That's what we do best and it's what we love to do. With 250+ employees across Bangalore, London, Krakow, and Sydney — and 20 new hires every month, we're growing fast and only want the best to join us. Do you think you have what it takes to be a Scaler? Come and join an unstoppable team.

We are looking for an experienced IT Technical Support Specialist who will provide end-to-end technical support to employees, ensure the smooth functioning of IT systems and devices, and help maintain a secure and efficient workplace technology environment.

ROLES AND RESPONSIBILITIES:

- Manage the complete user IT journey including onboarding, role-based Identity and Access Management (IAM), ongoing maintenance, and offboarding.
- Diagnose, troubleshoot, and resolve technical issues across macOS and Windows environments. Provide remote and on-site support, ensuring all incidents are accurately logged, tracked, and resolved via the helpdesk system.
- Serve as the primary administrator for Google Workspace (GWS) and Slack, configuring settings, managing accounts, and ensuring seamless operation of core business tools.
- Configure and manage Mobile Device Management (MDM) solutions (JumpCloud or similar). Oversee patch management and administer endpoint protection using Sophos EDR/XDR or similar antivirus tools.
- Maintain meticulous IT asset tracking systems. Manage the full hardware and software inventory lifecycle from provisioning to retirement.
- Vendor Management & Procurement: Procure hardware and software, coordinate with service providers, and lead vendor relationships. Handle negotiations, SLAs, NDAs, and conduct vendor security assessments.
- Documentation & SOPs: Create, implement, and maintain comprehensive Standard Operating Procedures (SOPs), technical documentation, and user guides.




- Communicate technical solutions clearly to both technical and non-technical stakeholders while balancing and prioritizing multiple support requests.

SKILLS AND COMPETENCIES:

- 4–6 years of overall experience in IT Technical Support, Desktop Support, or IT Administration.
- Hands-on administrative experience with Google Workspace (GWS).
- Strong proficiency in troubleshooting macOS and Windows environments, networking basics, and computer hardware.
- Practical experience with JumpCloud (or similar MDM), Sophos EDR/XDR (or similar), and enterprise patch management.
- Must have prior experience working in a company certified under ISO 27001 and GDPR, with a solid understanding of strictly following security controls and compliance protocols.
- Solid negotiation skills and a strong understanding of managing SLAs, NDAs, and vendor compliance.
- Excellent analytical, troubleshooting, communication (written and verbal), and documentation skills.

SPECIAL REQUIREMENTS FOR THE ROLE:

- Bachelor’s or Master’s degree in Information Systems, Computer Science, or a related technical field.
- Certifications relevant to IT security, operations, or platforms (e.g., Google Workspace Administrator, CompTIA, ITIL, Microsoft) are highly preferred.
- Ability to collaborate effectively with cross-functional and international teams in a fast-paced environment.

Stable and Growing

The Scalers is a leader in its industry, with multiple offices across Europe and Asia.

Working for The Scalers offers you a stable and rewarding career. Our international team in Bengaluru (Indian, French, American) and our Chief Happiness Officer will ensure we have a tremendous experience together!

Neat Perks

- Comprehensive health insurance
- A MacBook Pro or Lenovo T490
- Business Trips worldwide
- Flexible timings
- Fun activities round the year
- Training & development
Freshly roasted coffee
- ️

Enhance Your Skills

At The Scalers we use the latest technologies and will always welcome your ideas to make our product better.

Our training and development programs make sure you always stay ahead of the curve and enhance your profile!

📌 IT Technical Support Specialist (Bengaluru)
🏢 The Scalers
📍 Bengaluru