Job Description: Sales & CRM Executive

Company: Ace Blend
Location: Mumbai
Department: Sales / Customer Relationship Management
Experience: 1–4 years

About the Role

Ace Blend is looking for a proactive, sales-driven CRM Executive who can engage with existing and potential customers through calls, follow-ups, and CRM platforms. The ideal candidate should be skilled at identifying sales opportunities, driving upselling and cross-selling, and building long-term customer relationships.

Key Responsibilities

- Outbound Calling: Actively call existing, repeat, inactive, and prospective customers to generate sales opportunities and drive conversions.
- Upselling & Cross-selling: Recommend relevant products, upgrades, and complementary products based on customer needs and purchase history.
- Customer Retention: Re-engage old and inactive customers, encourage repeat purchases, and build lasting customer relationships.
- Lead Follow-ups: Follow up consistently with interested customers, pending enquiries, and potential buyers to convert leads into sales.
- CRM Management: Maintain accurate customer records, call logs, follow-up schedules, lead status, and sales updates on CRM platforms.
- Customer Engagement: Handle customer queries, product enquiries, and purchase-related conversations professionally across calls, chats, and other communication channels.
- Sales Targets: Work towards achieving daily calling targets, conversion goals, revenue targets, and repeat-purchase objectives.
- Coordination: Collaborate with the sales, marketing, customer support, and logistics teams to ensure smooth customer experiences and timely issue resolution.
- Reporting:



Maintain daily calling reports, follow-up trackers, sales conversions, and customer feedback.

Requirements

- 1–4 years of experience in telesales, inside sales, CRM, customer relationship management, or customer engagement.
- Prior experience in a D2C business is preferred, particularly in wellness, nutrition, beauty, skincare, lifestyle, FMCG, or D2C brands.
- Hands-on experience with CRM or customer engagement platforms such as Freshdesk, Kwikchat, LimeChat, Kapture, BIK or similar tools.
- Excellent verbal communication, persuasion, negotiation, and interpersonal skills.
- Strong follow-up discipline and the ability to convert customer conversations into sales.
- Good coordination, organisation, and problem-solving skills.
- A professional, presentable, customer-friendly personality.
- Comfortable working with calling targets, sales metrics, and performance-driven goals.

Key Performance Indicators (KPIs)

- Daily outbound calls and customer interactions.
- Lead-to-sale conversion rate.
- Upselling and cross-selling revenue.
- Repeat purchase and reactivation rate.
- Follow-up completion and lead conversion.
- Revenue generated and sales targets achieved.
- Customer satisfaction and quality of customer interactions.

Ideal Candidate: Someone who enjoys speaking to customers, understands customer buying behaviour, follows up consistently, and can turn customer relationships into measurable sales growth.

Interested candidate can share their CV at [email protected]

Pay: ₹35,000.00 - ₹45,000.00 per month

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 Sales cum CRM Executive (Lower Parel)
🏢 Ace Blend
📍 Lower Parel