About Us

Founded in 2003, JNR Management Resources Pvt. Ltd. is a trusted leader in cybersecurity and IT solutions, helping organizations protect digital assets and secure sensitive information. With 20+ years of expertise, we deliver end-to-end services including regulatory compliance, data privacy, advanced hardware security modules, and digital protection consulting. Our solutions ensure robust security, compliance with GDPR & RBI regulations, and secure digital transformation for clients across industries.

Role Overview

We are looking for a technically skilled Delivery & Technical Support Engineer to implement, configure, maintain, and troubleshoot PKI, CLM, TLM, SSL/TLS certificates, HSM, and digital signing solutions.

The candidate will be responsible for technical implementation, customer support, certificate management, issue resolution, and coordination with internal teams and technology vendors.

Key ResponsibilitiesImplementation & Delivery

- Install, configure, and implement PKI, CLM, TLM, and certificate management solutions.
- Support SSL/TLS certificate installation, renewal, replacement, and troubleshooting.
- Assist with certificate lifecycle management and automation.
- Configure certificate integrations with web servers, application servers, and relevant enterprise systems.
- Support digital signing, encryption, and HSM-related implementation activities as applicable.
- Prepare implementation documents, configuration records, and handover reports.
- Conduct customer training and knowledge-transfer sessions.

Technical Support & Troubleshooting

- Provide L1/L2 technical support for deployed cybersecurity solutions.
- Troubleshoot certificate errors, expiry issues, certificate-chain problems, and configuration failures.
- Investigate CSR, SSL/TLS, certificate validation, and connectivity-related issues.
- Support certificate renewals,



replacements, and revocation-related activities.
- Coordinate with vendors, Certificate Authorities, and internal teams to resolve complex issues.
- Maintain support tickets and provide timely updates to customers.
- Document recurring issues, root causes, and resolutions.
- Support product upgrades, maintenance, and technical health checks.

Required Skills

- Bachelor's degree in Computer Science, IT, Engineering, Cybersecurity, or a related field.
- 2–6 years of relevant experience in technical delivery, implementation, or support.
- Practical knowledge of PKI, CLM, TLM, SSL/TLS certificates, and digital certificates.
- Understanding of X.509, CSR, certificate chains, Root CA, Intermediate CA, CRL, and OCSP.
- Knowledge of RSA/ECC, public and private keys, and cryptographic fundamentals.
- Familiarity with Windows Server, Linux, OpenSSL, Microsoft IIS, Apache, or Nginx.
- Basic understanding of certificate automation and API-based integrations.
- Strong troubleshooting, analytical, documentation, and customer communication skills.

Preferred Skills

- Experience with Microsoft AD CS and enterprise certificate management platforms.
- Exposure to HSM and cryptographic key management.
- Knowledge of digital signatures, encryption, and certificate deployment.
- Ability to work with customers remotely and at customer locations when required.

Key Performance Indicators (KPIs)

- Successful implementation and delivery of solutions.
- Technical issue resolution time and support quality.
- Customer satisfaction and service quality.
- Accuracy of technical documentation.
- Timely completion of implementation activities.
- Successful upgrades, renewals, and coordination with vendors and internal teams.

Job Type: Permanent

Advantages:

- Provident Fund

Education:

- Bachelor's (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Delivery & Technical Support Engineer (Delhi)
🏢 JNR Management Resources
📍 Delhi