Responsibilities

- Make outbound calls to customers for service reminders and follow-ups
- Book service appointments and share the details with the Service Advisors
- Call customers after service to collect feedback (PSF) and record it correctly in the system
- Follow up on lost or postponed service enquiries
- Update and maintain correct customer and vehicle contact details in the system (CRM-DMS)
- Note customer complaints and pass them to the Customer Relationship team and supervisor
- Follow the call script and meet the daily calling target
- Prepare daily and weekly call reports

Requirements

- Graduate in any discipline preferred. +2 or Diploma holders with calling experience can also apply [confirm]
- Freshers can apply. Experience in telecalling, customer care or an automobile dealership is an advantage
- Good Tamil communication is a must. English is helpful. Hindi is a plus [confirm]
- Clear, polite telephone voice and positive listening skills
- Basic computer skills (MS Office and data entry)
- Patience in handling objections and customer complaints

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:

- Life insurance
- Provident Fund

Work Location: In person

📌 Telecaller (Service) – Tata Motors Commercial Vehicle Workshop (Manjampakkam)
🏢 Popular Mega Motors (India
📍 Manjampakkam