Sr. Customer Service Executive – International Voice Process

Location: Kolkata
Job Type: Full-time
Experience: 1–3 years
Salary: ₹3.5 LPA – ₹5 LPA

Job Overview

We are looking for experienced and customer-focused professionals for the position of Sr. Customer Service Executive – Voice Process in Kolkata.

The ideal candidate should have prior experience in an International Voice Process, strong communication skills, and the ability to effectively handle customer queries while maintaining high service standards.

Roles and Responsibilities

- Handle customer queries and concerns through voice calls and chat support.
- Provide prompt, accurate, and effective resolutions to customer issues.
- Maintain high standards of customer service and call quality.
- Ensure accurate and timely documentation of customer interactions.
- Follow process guidelines, standard operating procedures, and company policies.
- Communicate professionally with international customers.
- Handle customer interactions with patience, empathy,



and a solution-oriented approach.
- Meet defined process and customer service performance standards.

Eligibility Criteria

- Graduate in any discipline.
- 1–3 years of experience in an International Voice Process.
- Good verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Comfortable working in rotational shifts.
- Willingness to work in a 24/7 customer service workplace.

Benefits

- Salary: ₹3.5 LPA – ₹5 LPA
- 5 days working
- 2 rotational week-offs
- Rotational shifts
- Cab facility available

How to Apply

Interested candidates can share their updated resume through:

WhatsApp: +91-XXXXXXXXXX
Email: [email protected]

Candidates meeting the eligibility criteria are encouraged to apply.

Pay: ₹350,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Senior Customer Service Executive (Kolkata)
🏢 Outpace Consulting Services
📍 Kolkata