Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Storage Area Networks (SAN) Architecture and Design
Valuable to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues. This position requires a proactive approach to maintaining system reliability and supporting the overall technology infrastructure within the organization.

Roles & Responsibilities:





- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in monitoring system performance and identifying potential issues before they impact operations.
- Contribute to the development and refinement of operational procedures to improve efficiency and effectiveness.
- Support junior team members by sharing insights and providing guidance on routine tasks.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Storage Area Networks (SAN) Architecture and Design.
- Strong understanding of storage technologies and their integration within enterprise environments.
- Experience with troubleshooting and resolving issues related to storage infrastructure.
- Familiarity with network protocols and their impact on storage area networks.
- Ability to analyze system logs and performance metrics to identify root causes of incidents.

Additional Information:

- The candidate should have minimum 0-2 years of experience in Storage Area Networks (SAN) Architecture and Design.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.

15 years full time education

📌 Technology Support Engineer (Bhubaneswar)
🏢 Accenture
📍 Bhubaneswar