JOB DESCRIPTION: GERMAN TEAM LEAD

Job Title: Team Lead – German Operations / Customer Support / Client Services
Location: Jaipur
Job Type: Full-Time

Job Summary

We are looking for an experienced and bilingual German Team Lead to manage daily operations, lead a German-speaking team, improve team performance, and ensure high-quality service delivery for German-speaking clients.

The ideal candidate should have strong leadership abilities, excellent German and English communication skills, and experience in customer support, operations, or client services.

Key Responsibilities

1. Team Leadership & People Management

- Lead, motivate, and manage a team of German-speaking customer service or operations representatives.
- Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
- Manage recruitment, onboarding, and training of new team members.
- Build a positive, collaborative, and performance-driven work workplace.

2. Operations & Quality Management

- Monitor daily operations, team performance, schedules, KPIs, and SLAs.
- Track performance metrics, including CSAT, shrinkage, and attrition.
- Conduct quality audits of calls, emails, and chats in German.
- Identify operational challenges and implement process improvements.
- Handle escalations and resolve complex client issues.

3. Stakeholder & Client Communication

- Maintain professional communication with clients, internal teams, and senior management.
- Communicate fluently in German (C1/C2) and English.




- Prepare and present weekly and monthly operational reports.
- Ensure client expectations and service delivery standards are consistently met.

Key Requirements & Qualifications

Language Skills

- German: Native or C1/C2 proficiency in written and spoken German is mandatory.
- English: Business-level fluency in written and spoken English.

Experience

- Minimum 3+ years of total experience in customer support, operations, or client-facing roles.
- Minimum 1.5–2+ years of proven team leadership experience.
- Experience handling German-speaking clients or customers is preferred.

Skills & Competencies

- Strong leadership, people management, and conflict-resolution skills.
- Excellent analytical and problem-solving abilities.
- Familiarity with CRM tools such as Zendesk and collaboration tools such as MS Office, Slack, or MS Teams.
- Strong time management and multitasking skills.
- Ability to work in a fast-paced environment and achieve performance targets.

Ideal Candidate Profile

A confident and results-oriented professional with advanced German language proficiency, proven team management experience, and the ability to maintain high standards of customer service and operational excellence.

Interested candidates can share their updated CV along with their German proficiency level and current/expected CTC.

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Work Location: In person

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