Job Title: Marine Tech Support Engineer
Department: Technical Support
Location: Juinagar, Navi Mumbai, Maharashtra
Employment Type: Full time
Experience Required: 5+ Years
Qualification: B.Sc. IT / B.E. / B.Tech. or relevant technical qualification
Industry: Marine Electronics / Maritime Technology / Satellite Communication
Work Schedule: Flexible / Shift-based, including 24/7 technical support requirements

Who We Are Looking For

We are looking for someone who is comfortable solving real technical problems.

A vessel may be operating hundreds or thousands of miles from shore, and when connectivity goes down, the support team needs to quickly determine whether the issue is with the satellite terminal, modem, network, router, firewall, antenna, configuration or service provider.

The Marine Tech Support Engineer will be responsible for providing technical support and troubleshooting assistance for marine satellite communication and connectivity systems.

The engineer will work closely with vessel crews, ship management teams, field service engineers and internal technical teams to diagnose and resolve connectivity, communication, networking and equipment-related issues.

The role involves remote technical support for vessels operating at sea, where quick diagnosis, clear communication and practical troubleshooting are critical.

Key ResponsibilitiesMarine Satellite Communication & Connectivity

- Provide technical support for marine satellite communication systems including OneWeb, VSAT and Starlink.
- Troubleshoot satellite connectivity, internet access and communication-related issues remotely.
- Monitor and diagnose connectivity problems reported by vessels and shore-based teams.
- Assist with configuration, commissioning, testing and troubleshooting of satellite communication equipment.
- Support vessel teams during satellite communication system failures and connectivity interruptions.
- Analyze system status, alarms, logs and performance information to identify technical issues.
- Coordinate with OEMs, service providers and field engineers when escalation is required.

Networking & IT Support

- Troubleshoot marine network and connectivity issues related to routers, switches, firewalls, access points and connected devices.




- Understand basic to advanced IP networking concepts including TCP/IP, DHCP, DNS, VLAN, NAT, routing and Wi-Fi.
- Troubleshoot LAN/WAN connectivity and internet access issues onboard vessels.
- Assist with network configuration and troubleshooting for marine communication systems.
- Support integration of satellite communication systems with onboard IT networks.
- Diagnose issues involving bandwidth, latency, packet loss and network availability.
- Assist in troubleshooting VoIP, Wi-Fi and other network-dependent communication systems.

Remote Technical Support

- Provide remote technical assistance to vessels, ship managers and field service engineers.
- Handle technical support requests through phone, email and remote troubleshooting tools.
- Guide vessel personnel through technical checks and corrective actions.
- Maintain clear communication with Masters, Chief Engineers, ETOs, IT personnel and shore-based technical teams when required.
- Document troubleshooting steps, findings and resolutions.
- Escalate complex technical issues to senior engineers, OEMs or service providers.
- Follow up on unresolved technical issues until closure.

Technical Documentation & Reporting

- Maintain accurate records of technical support cases.
- Prepare service reports and troubleshooting reports.
- Maintain records of equipment configurations and network settings.
- Document recurring technical issues and recommended solutions.
- Assist in preparing technical checklists, troubleshooting guides and support documentation.
- Maintain updated knowledge of installed systems and vessel connectivity configurations.

24/7 Marine Technical Support

- Provide technical assistance during scheduled and emergency support requirements.
- Be available to work flexible shifts as part of a 24/7 marine technical support environment.
- Respond promptly to critical connectivity issues affecting vessel operations.




- Prioritize support requests based on operational impact and urgency.
- Coordinate with the technical team for handovers between shifts.

Required Technical Skills

Candidates should have strong practical knowledge of several of the following:

Satellite Communication

- OneWeb
- Starlink
- VSAT
- Marine satellite communication systems
- Satellite terminals and antennas
- Satellite modems and communication equipment
- Satellite connectivity troubleshooting
- Bandwidth and connectivity monitoring

Networking

- TCP/IP
- LAN/WAN
- DHCP
- DNS
- VLAN
- NAT
- Routing
- Wi-Fi
- Routers
- Network switches
- Firewalls
- Access Points
- Network troubleshooting

Marine Communication

- Marine communication systems
- Vessel IT networks
- Remote vessel support
- Ship-to-shore connectivity
- VoIP systems
- Communication network integration

How to Apply

Interested candidates who meet the above requirements can send their updated CV to:

[email protected]

Please mention Marine Tech Support Engineer in the subject line of your email.

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund

Application Question(s):

- Which marine satellite communication systems have you worked with hands-on?

☐ OneWeb
☐ Starlink
☐ VSAT
☐ Intellian
☐ Other
☐ None

- Do you have hands-on experience troubleshooting satellite connectivity issues remotely for vessels?
- How would you rate your practical networking knowledge?
- Which networking technologies have you worked with?

☐ TCP/IP
☐ DHCP
☐ DNS
☐ VLAN
☐ NAT
☐ Routing
☐ Firewalls
☐ Routers & Switches
☐ Wi-Fi
☐ None

- Have you provided remote technical support to vessels or offshore installations?
- Are you comfortable providing technical support during flexible/rotational shifts, including 24/7 support requirements when needed?

Education:

- Bachelor's (Required)

Experience:

- marine satellite communication systems?: 5 years (Required)

Shift availability:

- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)

Work Location: In person

📌 Marine Tech Support Engineer (Sanpada)
🏢 Global Tech Integrated Systems Pte.
📍 Sanpada