16 Oct
|
GRG POLY DYNAMICS PRIVATE
|
Chennai
16 Oct
GRG POLY DYNAMICS PRIVATE
Chennai
- Call Handling: Answer or initiate phone calls within assigned Average Handle Time (AHT) targets. • Identity Verification: Authenticate customer identities and account details before revealing sensitive or private information. • Issue Resolution & Escalation: Troubleshoot problems, address complaints, or route complex/sensitive cases to specialized internal teams. • CRM Logging: Record call summaries, outcomes, and customer data accurately into ticketing or CRM systems. • Objection & De-escalation: Use active listening and soft skills to calm frustrated callers or handle rejections during sales calls.
Pay: ₹15,000.00 - ₹19,000.00 per month
Work Location: In person
📌 BPO Voice Process (Chennai)
🏢 GRG POLY DYNAMICS PRIVATE
📍 Chennai