Job Summary

We are looking for an experienced and people-oriented HR Manager to manage human resource operations for our hospitality business. The candidate will be responsible for recruitment, employee relations, staff training, attendance and payroll coordination, HR policies, performance management, and compliance with applicable labour laws. The ideal candidate should understand hospitality staffing requirements and be capable of building a professional, motivated, and service-oriented workforce.

Key Responsibilities

- Manage end-to-end recruitment for hotel, resort, restaurant, and other hospitality positions.
- Coordinate job postings, candidate screening, interviews, selection, and offer negotiations.
- Plan manpower requirements according to departmental and operational needs.
- Manage employee onboarding, induction, documentation, and exit formalities.
- Maintain employee records, attendance, leave, and personnel files.
- Coordinate payroll processing, salary inputs, overtime, incentives, and statutory deductions with the accounts team.
- Ensure compliance with applicable labour laws, employment regulations, and statutory requirements.
- Develop and implement HR policies, procedures, and employee-handbook guidelines.
- Handle employee grievances, disciplinary matters, workplace conflicts, and staff concerns.
- Coordinate performance appraisals, employee reviews, promotions, and confirmation processes.
- Organize training programs focused on hospitality standards, grooming, communication, customer service, and workplace conduct.
- Monitor employee attendance, punctuality, discipline, grooming, and workplace performance.
- Support employee engagement, recognition programs, staff welfare, and retention initiatives.
- Coordinate with department heads, including Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, and Administration.
- Monitor employee turnover and recommend strategies to improve retention.
- Maintain HR reports,



manpower data, recruitment trackers, and management dashboards.
- Ensure consistent implementation of workplace safety, anti-harassment, and employee welfare policies.
- Conduct exit interviews and analyze employee feedback.
- Support audits, inspections, and HR documentation requirements.
- Advise management on workforce planning, employee relations, and HR best practices.

Requirements

- Graduate or postgraduate degree in Human Resources, Business Administration, or a related field; MBA in HR preferred.
- 3–6 years of experience in HR operations, preferably in hotels, resorts, restaurants, or hospitality groups.
- Strong knowledge of recruitment, employee relations, payroll coordination, and HR administration.
- Understanding of applicable labour laws and statutory compliance requirements.
- Experience handling bulk hiring and frontline hospitality recruitment is an advantage.
- Good knowledge of MS Excel, MS Word, email, and HR management systems.
- Excellent communication, leadership, and interpersonal skills.
- Ability to handle confidential information with integrity.
- Strong decision-making, problem-solving, and conflict-resolution abilities.
- Ability to coordinate with multiple departments and manage competing priorities.
- Skilled attitude, organizational skills, and attention to detail.

Key Skills

- Human Resource Management
- Hospitality Recruitment
- Manpower Planning
- Employee Relations
- HR Policies and Procedures
- Payroll and Attendance Coordination
- Labour Law Compliance
- Employee Onboarding and Offboarding
- Performance Management
- Learning and Development
- Employee Engagement and Retention
- Grievance Handling
- Disciplinary Management
- HR Reporting and Documentation
- MS Office Proficiency
- Communication Skills
- Leadership and Team Management
- Problem-Solving Skills
- Organizational Skills
- Time Management
- Professionalism and Work Ethics

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Manager (HR) : Hospitality (Navi Mumbai)
🏢 QTONET PRIVATE
📍 Navi Mumbai