• Manages premium & billing cases, including indexing payments, in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.

• Monitors and reviews premium & billing to ensure proper completion, including balancing, and that the information is in good order.

• Reruns transactions and discrepancies as required and escalates unresolved transactions to more senior team members and/or management.

• Indexes payments received; reviews checks or lists of electronic payments, and based on account type sends checks/payments to appropriate team members for processing

• Handles transfers of payments as needed if another office or team is the more appropriate recipient of the payment

• Troubleshoots issues with premium & billing, including discrepancies, to identify root cause and issue resolution.

• Escalates premium & billing issues/concerns to more senior team members and/or management.

• Provides customer service to internal/external stakeholders,



recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to create a recommendable customer experience.

• Recognizes general issues/concerns and suggests process improvements.

• Manages reporting and completes terminations and reinstatements

Responsibilities

• Manages premium & billing cases, including indexing payments, in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.

• Monitors and reviews premium & billing to ensure proper completion, including balancing, and that the information is in valuable order.

• Reruns transactions and discrepancies as required and escalates unresolved transactions to more senior team members and/or management.

• Indexes payments received; reviews checks or lists of electronic payments, and based on account type sends checks/payments to appropriate team members for processing

• Handles transfers

📌 Executive (Noida)
🏢 EXL
📍 Noida