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Role Overview
As the QA Program Manager, you are at the center of a top priority Quality programs for GOC across a breadth of workflows. You will act as the PoC to execute the org transformation program, uplevel org capability, centralize specialized technical enablement and Governance for the QA org, and establish org-wide best practices by working with several xFN stakeholders - both internal & external.

Position Responsibilities

Closely partner with GOC QA leads and Workflow leads to:

• Centralize Org Governance: Establish global governance standards and ongoing process adherence checks (project precision maintenance) across workflows, to mitigate QA gaming/business risks, including the delivery of best practices for sampling and auditing.
• Data, Metrics & Insights: Owns the Global Quality Dashboard (GQD) BRDs,



centralizing data views, standardizing metrics and AI-driven insights across verticals.
• QA Transformation Program Delivery: Manage the multi-year QA transformation program roll out Deliver a plan for upleveling QA programs across workflows.
• AI Implementation: Delivery of org-specific AI & Automation roadmap, in partnership with ITO/PA Stakeholders, including writing PRDs for QA tools/systems.
• Provide operational and strategic updates to Google and GOC leaders through QBRs, MBRs and other reviews.
• Define QA strategy for new programs; Develop QA frameworks for new and existing programs.
• Establish organizational best practices and implement standardization across the org.

Minimum Qualifications

• Excellent written and verbal communication skills
• Minimum BA/BS degree or equivalent practical experience with a robust record program, project or product management experience.
• 10+ years of exp

📌 Program Management Lead (India)
🏢 Google Operations Center
📍 India