Global Head, Global Delivery Services (GDS) — ServiceNow

Organization: NTT DATA, Inc. — Global ServiceNow Practice

Reports to: Global Practice Leader, ServiceNow

Location: India (Bengaluru or Hyderabad preferred); global travel required

Level: Senior Executive

The prospect

NTT DATA is building a global, industry-driven, AI-native ServiceNow practice to serve clients across North America, Europe, Latin America, Asia Pacific, the Middle East and Africa. As part of this, we are creating a single Global Delivery Services organization: a pooled, multi-hub delivery capability that supports every region and every NTT DATA business line from strategy and implementation through long-term managed operations.

The Global Head, Global Delivery Services will design, build and lead this organization from the ground up. You will own the practice's delivery workforce, its delivery methods and tooling, its quality and outcomes, and its managed services business. You will be accountable for making delivery predictable and cost-competitive at global scale,



while establishing AI-powered delivery — Now Assist, agentic workflows and AI-enabled accelerators — as the standard way we work.

This is a builder's role inside one of the world's largest technology services companies. You will operate as a peer to regional practice leaders and other global practice heads, represent delivery in the ServiceNow partnership, and shape how NTT DATA delivers on the platform for years to come.

Your key responsibilities

Build and lead the global delivery organization

• Design the delivery operating model, tower structure and leadership team, including regional consulting delivery leaders, a global managed services leader, a delivery excellence and transformation leader, and a workforce operations function

• Establish and scale the offshore and nearshore delivery bench, with architect-led towers across ITSM, ITOM, ITAM, HRSD, CSM/FSM, IRM/GRC, SecOps and Now Assist/AI

• Own the target pyrami

📌 Executive, Head of Global Delivery Services ServiceNow (Hyderabad)
🏢 NTT DATA Services
📍 Hyderabad