Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like clock work? In order to make that happen, behind those millions of packages, billions of decisions get made by machines and humans. What is the accuracy of the customer provided address? Do we know exact location of the address on a Map? Is there a secure place to leave the package at? Can we make an unattended delivery? Would a signature be required? Is the address a commercial property? Do we know open business hours of the address? What if customer is not home? Is there an alternate delivery address? Does the customer have any special delivery preference? What are the other addresses that also have packages to be delivered on the same day? Are we optimizing the delivery associate’s route? Does the delivery associate know the locality well enough? Is there an access code to get inside the building? And the list simply goes on. At the core of it all is the underlying data that can help make those decisions in time. The Last Mile Analytics and Quality (LMAQ)



team capitalizes on Amazon’s scale, speed, and ability to invent and simplify to accelerate the data flywheel and curate fresh and authoritative geospatial datasets to improve customer delivery experience. We work closely with tech and science teams on multiple initiatives to automate processes to operate at scale across all regions.

Key job responsibilities
Key Job Responsibilities
• Drive end-to-end workforce management for the entire LMAQ space, designing and delivering short- and long-term labor planning strategies across all lines of business
• Own forecasting, planning, and execution to ensure operational performance meets or exceeds targets
• Build forecast models to drive headcount planning across spaces, programs, and sub-programs with high utilization, and cross-skilling optimization
• Manage headcount planning across the space, ensuring key programs and business needs are

📌 WFM Manager, LMAQ (Hyderabad)
🏢 Amazon
📍 Hyderabad