We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push current boundaries.
Major Responsibilities
• Configure and support Service Notifications, Service Orders, and Case Management in SAP CRM
• Configure and support Field Service processes, including Multi‑Resource Scheduling (MRS)
• Configure Service Confirmation processes to ensure billing readiness and downstream integration
• Manage equipment records, Installed Base, and warranty entitlements
• Support service quotations, service contracts, renewals, and warranty processes
• Define, validate, and maintain SAP CRM relationship roles for service customers, warranty holders, technicians, and service partners
• Configure and manage number ranges for Service transaction types
• Configure and support partner functions, partner determination,



and text determination procedures
• Ensure proper alignment between SAP CRM Service processes and SAP ECC
• Deliver interactive reporting for service performance, SLA compliance, and operational visibility
• Configure and support SAP CRM WebUI for Service and CIC users
• Participate in Agile delivery activities, including backlog refinement, sprint planning, testing, UAT, releases, and production support
• Collaborate cross‑functionally with Service, Sales, CIC, Field Service, and technical teams.

Minimum Job Requirements
Education
• Bachelor’s degree in Information Systems, Engineering, Business, Supply Chain, or a related field, or
• Equivalent combination of education and relevant SAP CRM experience

Certification / License
• None required; SAP CRM certifications are not mandatory but may be considered an asset

Work Experience
• 8-10+ years of hands-on SAP CRM functional experience, with demonstrated focus on Se

📌 SAP CRM Functional Analyst (Pune)
🏢 Generac Power Systems
📍 Pune