Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive setting where your well-being is prioritized and your potential can thrive.

The Role
Your Role
Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

What You Will Do

• Provide helpdesk support by troubleshooting and resolving customer issues efficiently.
• Serve as the face and voice of Kyndryl, delivering professional, friendly,



and empathetic customer support.
• Assist customers through multiple support channels, including chat, email, and Microsoft Teams.
• Deliver exceptional customer experiences through responsive, concierge-level service.
• Manage multiple customer requests and priorities in a fast-paced support environment.
• Collaborate with back-office and technical teams to escalate and resolve complex issues.
• Build technical expertise in Microsoft 365, particularly Excel, and other business technology platforms.
• Participate in ongoing training, mentorship, and certification programs, including Microsoft, Azure, and Google Cloud, to continuously enhance technical and customer service skills.

Your future at Kyndryl

This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team.

📌 Helpdesk Agent (Bengaluru)
🏢 Kyndryl
📍 Bengaluru