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The opportunity

We’re looking for Senior Developer with expertise in Service Now Implementation and Transformation to join the Service Now practise. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.

Your key responsibilities

- Performs Configuration/Customization of the Service Now system, including creation workflows
- Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
- Uses scripting tools and Service Now functionality to automate rote tasks
- Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
- Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
- Load, manipulate and maintain data between Service-now and other systems as needed
- Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
- Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the Service Now releases
- Performs system and integration testing with sample and live data

Skills and attributes for success

- Authentication protocols such as Active Directory / LDAP or Site Minder federation /Azure




- Disciplined Agile Delivery software release build/deploy processes
- Integrating with internal and external applications and systems
- Java Script, HTML, Angular JS and positive web design practices
- Service Portal implementation experience
- Implementation experience on any of the following applications like Agentic AI, Gen AI, ITOM/HRSD/CSM/SPM/Sec Ops/IRM/ITSM, Flow designer, HAM, SAM, Integration, ITAM, Service Now Portal/UI Builder, SPM.
- Implementation experience on Performance Analytics.
- Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

To qualify for the role, you must have

- College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
- Approximately 3 to 7 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
- Service Now CSA certification plus any CIS is mandatory
- ITIL foundations certification a plus

Ideally, you’ll also have

- Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
- Knowledge about Service Now’s latest version’s features.

What we look for

- A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
- An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
- Opportunities to work with EY Service Now practices globally with leading businesses across a range of industries

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EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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