JOB SUMMARY

Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely
Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
Provide Payroll support services to clients according to Ceridian contract, legislative requirements and business needs
Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely

ESSENTIAL FUNCTIONS

Drive customer satisfaction by providing high quality of service
Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
Adhering to and reporting on SLA metrics
Create, update standard operating procedures
Meets quality control standards
Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.

Performs administrative functions as required
Responsible for quality control and auditing to ensure accuracy and low error or defect percentage





Work with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries
Ability to communicate and collaborate with clients and internal team members
Responsible for ensuring all aspects of the payroll cycle including all payroll impacting changes are processed, reconciled, audited and transmitted accurately and timely
Provide Payroll services to clients according to Ceridian contract, legislative requirements and business needs

EDUCATION & EXPERIENCE REQUIREMENTS

Must have a minimum of 2.5 years of work experience - US Payroll Knowledge) & Max 4.5 Years of experience
Good time management to meet the deliverables
Understanding of SLAs and payroll deliverables
Ability to communicate and collaborate with clients and internal team members
Can work as part of a team and independently with little supervision
Have an “I own it” attitude about deliverables and projects from start to finish

A desire to continually learn and thrive in a fast-changing environment

Experience in an outsource workplace an asset

Good analytical, organizational, and problem-solving skills
Proficiency in Microsoft Word, Excel
Be flexible in work schedule to support clients and team based on business needs

Fluent in English both verbal & written
Experience with Dayforce or similar cloud payroll technology an asset
Basic understanding of payroll, benefits and taxation and some understanding of legislative requirements

📌 Payroll Specialist II (Bengaluru)
🏢 Dayforce
📍 Bengaluru