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Your day at NTT DATA
The Service Delivery Coordinator is a senior administrator, required to work closely with the Service Delivery team and assist with ensuring adherence to processes within the client workplace and the maintenance of a high degree of client satisfaction across all assignments.
This role contributes to the coordination of general administrative tasks, as well as interfacing with external stakeholders and / or clients.
The Service Delivery Coordinator demonstrates an understanding of the Service Delivery environment and stakeholder interests.
Key responsibilities:• Ensures the administration of client complaints being managed by the service delivery team.
• Supports the management all updates for contracted accounts within the team’s portfolio and facilitate and ensure the timely implementation of standard changes within client accounts.
• Ensures the achievement of all deliverables using best practices against agreed service level agreements and key performance indicators.
• Supports the service delivery team by obtaining the right information to satisfy client requirements.
• Coordinates meetings with clients, vendors, and other internal/external stakeholders.
• Collates management information needed to update and produce client service reports and internal reports.
• Assists with the completion of incident reports, meeting notes and other client communication as required and approved by the relevant stakeholder(s).
• Maintains the accuracy of operations and/or procedure manuals and schedules and facilitates annual reviews of all manuals for the team.
• Publishes updates of operations and/or procedure manuals to stakeholders
📌 Senior – MS, MIS Management (Mumbai)
🏢 NTT
📍 Mumbai