Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting current chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the Role
The Senior Service Manager – Change and Maintenance Window is responsible for providing strategic leadership, governance,



and operational oversight of the Change and Release Management function across the organization. This role ensures that all technology changes are assessed, authorized, implemented, and reviewed in a controlled, compliant, and business-focused manner.
The position is accountable for maintaining service stability and reducing operational risk through robust change governance, effective maintenance window management, regulatory compliance, and continuous process improvement. Working closely with business stakeholders, technology teams, managed service providers, and third-party partners, the role ensures that changes are delivered safely while minimizing disruption to business operations.
Reporting to the Director, CTO Operations, the role leads a team of Change and Release Management professionals and serves as the primary escalation point for complex change and maintenance window activities within the organization.

Key Roles & Responsibilities
Change Managem

📌 Senior Service Manager (Bengaluru)
🏢 Haleon
📍 Bengaluru