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Business Descriptor:

Job Description

HSBC GIFT IBU (International Financial Service Centre Banking Unit) is based in GIFT, Gandhinagar, Gujarat and serving more than 400+ wholesale banking clients. We are currently seeking an experienced professional to join the Wholesale Banking Client Service team as Client Service Manager.

Role Purpose

• The Wholesale Client Services (WCS) team is responsible for the management and execution of client related service events through the full life-cycle of a client’s relationship with HSBC

• The Relationship Service Manager (RSM) is responsible for, but not limited to,



the proactive management of services for an assigned portfolio of GIFT City branch to ensure a high quality of service is delivered at all times

• Coordinate onboarding activities on behalf of the Relationship Managers aligned to client requirements

• Act as primary point of contact for clients and internal colleagues for all services, Customer Due Diligence (CDD) and client exit. Work with various middle/back offices to ensure smooth delivery of client solutions and effective feedback to client inquiries.

• Product & Implementation management for customer due diligence

• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

• Support risk management activities in terms of handling Request for Information (RFI) related enquiries and the approval on low/ medium risk CDD periodic review cases for Relationship Managers

• Provide opinion on operational aspects with various departments (Global Liquidity and Cash Managem

📌 Relationship Service Manager (India)
🏢 HSBC Global Services
📍 India