16 Oct
|
Randstad
|
Hyderabad
16 Oct
Randstad
Hyderabad
Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels valuable. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
Job Objective
As part of our operations team, you are responsible for the reliable and precise execution of administrative and data-related processes across various departments. Your role encompasses three key areas of focus:
Document Management Service (DMS):
You ensure the efficient digital processing and forwarding of documents, record timesheets, manage applicant documents in Salesforce, and classify documents for temporary staff.
Employee Care Center (ECC): You provide operational support for compliance with health and safety standards, manage data flows between SAP and the medical service portal, ensure precise documentation, and handle routine communication with employees and branch offices. Master Data Management (MDM): You will ensure compliance with our credit assessment guidelines and play a key role to minimizing the risk of bad debt losses. Furthermore, you will ensure compliance with the General Data Protection Regulation (GDPR) regarding data subject requests and guarantee the timely and accurate processing of the requests.
Key Performance Indicator (KPI)
● First-Contact Resolution Rate (FCR): The percentage of employee inquiries resolved by the Operational Support Associ
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