We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push recent boundaries.
• Accurately and completely process orders from customers, sales representatives or dealers for both finished goods and parts.
• Verify pricing and discounting conditions of sales, customer's identity and location, shipping instructions, etc. to ensure data accuracy.
• Collaborate with and gather information from other departments to obtain information that will improve customer experience, i.e., Production Planning, Sales, Credit, Logistics, Finance, and Customer Support teams.
• Proactively review orders and inventory to better align both.
• Assist in knowledge transfer to Tier I team members.
• Process credit card orders and rebates.
• Analyze incoming order volume (EDI, Portal, Manual Entry, etc.)



and proactively address potential order flow issues to optimize customer experience.
• Act as SAP Super User within functional area as assigned.
• Produce training documentation and process flows for designated workstreams.
• Transact moderately complex credit memos, return requests, no charge parts, and incorrect billing exchanges.
• Work cross functionally with teams to find resolutions for the customer.
• Prioritize and ensure steady workflows for all assigned distribution channels.
• Triage email inboxes for department.
• Provide excellent customer service over the phone and via email communication as required for Tier I escalations and complex customer inquiries.
• Effectively de-escalate customer issues and complaints.
• Assist with assigned Order to Cash queues as needed.
• Other tasks as assigned.

Minimum Job Requirements
Education
Bachelor’s degree in commerce, Business Administration, Supply Chain, Operations Management,

📌 Customer Operations Specialist (Pune)
🏢 Generac Power Systems
📍 Pune