Salesforce Administrator
As a Salesforce Administrator on the Digital team, you keep our Salesforce org healthy and help users get the most out of it. You solve complex cases, support business teams with their requests, contribute to the development and/or maintenance of features in our Salesforce org, and own initiatives that require technical knowledge such as setting up integrations. You work closely with other team members from the digital team (product owner, solution architect, developers, scrum master, functional specialists, other admins), and with stakeholders and users from other departments.

Key responsibilities

Supporting users and the business
• Provide Level 2 incident support: review and solve complex cases, including, for example, data issues, permissions and access problems, automation/Flow errors, and integration/sync failures.
• Identify bugs that go beyond configuration or L2 support, document them clearly, and escalate them to the Scrum team when necessary
• Communicate with stakeholders to understand their needs and issues, keep them informed on progress,



and coordinate with other departments and the Scrum team when issues need to be escalated
• Support business activities such as data loads, mass emails, custom configurations, advanced reports and dashboards, etc.
• Apply best practices for case management, utilizing service cloud features and AI tools

Managing the digital platforms
• Design, configure and maintain functionality on the Salesforce platform using declarative tools
• Support the Product Owner in gathering requirements by offering solution options and highlighting dependencies with the existing implementation
• Maintain and govern permissions and security (profiles, permission sets, sharing) following least-privilege principles
• Understand existing automation (Flows, validation rules, etc.) and code (Apex, triggers) well enough to troubleshoot them effectively
• Set up integrations with Salesforce, from requirements gathering

📌 Sales Force Administrator (India)
🏢 Top Employers Institute
📍 India