Every career journey is personal. That's why we empower you with the tools and support to create your own success story.

Be challenged. Be heard. Be valued. Be you ... be here.

Job Summary
The Associate Technology Fusion Center Operations Analyst role is integral to technology monitoring, supporting teams in analyzing, designing, developing, and deploying solutions to enhance IT monitoring capabilities and reduce the Mean Time to Detect and Recover. Swift decision-making is crucial for maintaining the stability, capacity, and resilience of our products. This entry-level position is part of a global team responsible for 24/7 monitoring and Incident Response, focusing on monitoring alerts from our Security Information and Event Management (SIEM) system and other tools, conducting initial investigations, and escalating incidents as necessary.

Essential Job Functions
• Assist in identifying IT incidents, prioritizing them, and assessing their impact. Support decision-making processes to help mitigate any potential financial or reputational harm to Bread Financial. - (20%)




• Utilize industry-standard IT monitoring tools and internal team runbooks, applying business and system knowledge. Assist in managing incidents following established incident management frameworks. Perform testing to confirm network availability. - (20%)
• Assist in the incident management process to ensure timely response to business disruptions and monitor SLA adherence during significantly impacting incidents. Assist in the creation of communications to inform the enterprise of significant impacts to brand partners, account holders, and/or associates. - (20%)
• Contribute to creating runbooks and process documentation, and help identify opportunities for process improvement. Display a sense of urgency and sound judgment when identifying potential incidents. Work with tech experts to develop monitoring solutions for known issues to ensure system availability. - (15%)
• Communicate general, techni

📌 Associate - Technology Fusion Center Operations Analyst (Bengaluru)
🏢 Bread Financial
📍 Bengaluru