Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and team-oriented culture where your voice is valued.

In this role, you’ll lead the analysis and consulting for our travel product and program technologies. This is a great opportunity to share your technical knowledge with internal and external customers, generate value for the business, and build relationships across our global team.

What You’ll Do

• Marketplace Platform Support & Troubleshooting - Diagnose and resolve supply technology issues on platform configuration, functionality, and stability within established SLAs
• Technical Support - Provide functional support to internal customers and business partners on booking failures, missing content, and other platform issues
• Issue Analysis - Perform trending analysis on issues and determine whether they require code changes, process improvements, or partner action




• Bug Triage - Participate in bug triage process to assign priority based on commercial and customer impact
• Knowledge Base Development - Create knowledge base articles for internal and external support teams to reduce escalations
• Marketplace Platform Configurations - Administer supply configurations and settings; ensure client and Amex GBT negotiated data feeds integrate without interruption
• Supply Optimization - Conduct regular supply settings reviews to ensure optimal display and content availability
• Subject Matter Expertise - Maintain strong functional and technical knowledge of the product; keep current with supply technology and skills
• Deployment Support - Map and document deployment processes; gather data and analysis; create training requirements for new and existing countries
• Global Collaboration - Work with global teams to document and prioritize deployment issues; provide technical support for successful rollou

📌 Marketplace Platform Operations Analyst (Gurugram)
🏢 American Express Global Business Travel
📍 Gurugram