This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Premium Support Account Manager based in India.

Join a global, remote team building social discovery platforms used by millions of people worldwide. As a Premium Support Account Manager, you will own relationships with a dedicated portfolio of premium users, delivering personalized support and an exceptional customer experience. You will manage interactions across email, live chat, and phone, handling everyday requests, complex cases, and customer retention challenges. By combining solid communication skills with AI-powered tools and automation, you will streamline routine tasks and focus on meaningful customer relationships. You will also act as the voice of the customer, sharing valuable insights with internal teams to help improve products and user experiences. This role is ideal for a customer-focused professional who takes ownership, works toward measurable outcomes, and thrives in a fast-paced, performance-driven environment.

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Accountabilities:




As a Premium Support Account Manager, you will take end-to-end responsibility for the experience of your assigned premium users, building lasting relationships and ensuring their needs are addressed effectively.

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Build and maintain long-term relationships with a dedicated portfolio of premium users who rely on you as their primary point of contact.

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Manage customer interactions from start to finish, resolving routine inquiries, complex support cases, and situations where users are considering leaving the platform.

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Communicate independently with users through email, online chat, and phone calls, ensuring a personalized, responsive, and high-quality experience.

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Use AI-powered tools and automation to reduce repetitive work and focus on customer communication, problem-solving, and relationship management.

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Write engaging, personalized messages with a natural tone and clear calls

📌 Premium Support Account Manager (India)
🏢 Jobgether
📍 India