Job Description Approved: Yes
Company: Goldman Sachs
Position: Multimedia Technical Analyst
Location:
· Hyderabad
○ Hitech City Main Road, Hyderabad
Telangana
500 081 | India Hours:
· Standard shifts (8 hours + 1 hour break = 9 hours total), rotational weekend shift
o Shifts will be switching every 2 months (2 weeks notice prior to shift)
o Once every 6 months for weekend shift - whatever shift they're on they do that timings.
o 5 days a week
o Upon joining, they will join the trainers which is usually the afternoon shift Login Time Logout Time
6:00 AM IST 3:00 PM IST
2:00 PM IST 11:00 PM IST
4:00 PM IST 1:00 AM IST
10:00 PM IST 7:00 AM IST Openings: 5
Length: 12 months - multiyear (with good performance)
Worker Type: EOR Interview process: 2 rounds
· Virtual technical round & in person behavioural round Target start date: ASAP - 30 days-60 days (no longer than 2 months notice) Must haves:
· 1-2 years of experience in a multimedia technical support role or similar role, operating and troubleshooting on a variety of multimedia /audiovisual hardware and software
· Experience with Audio and video equipment and technology such as Polycom, Cisco or Logitech (preference is cisco)
· Hands on experience with Zoom, Teams or Webex, specifically troubleshooting, cloud conferencing and using the tool for remote support (preference is Zoom or Teams)
· Experience documenting instances of hardware failure, repair, installation, upgrade and removal
· Experience utilising a ticketing system, ideally ServiceNow
· Ability to adapt to new programs and applications.
· Possess a university degree or diploma in a relevant field
· Soft skills:
o Excellent written and verbal communication skillset
o Strong analytical skills and quality conscious.
o Ability to work under pressure
o Strong stakeholder management skills, portraying the highest level of professionalism.




o Ability to have sound judgment in prioritizing tasks accordingly. Must be multi-task oriented.
o Works well within a team and with clients at all levels Plusses:
· Experience with ServiceNow
· Possess relevant certifications ie. Cisco etc.
· Strong experience with Microsoft Teams Day to day:
Insight Global is looking for a Multimedia Technical Analyst to join a large global financial institution in Bengaluru and Hyderabad on a multi‑year contract. The chosen candidate will join the Multimedia Operation Control Centre team, which supports audio and video conference meetings for the firm globally and operates 24/7, 365 days a year. The team works in a high‑paced environment, supporting hundreds of events every day. These events vary in complexity, from simple point‑to‑point calls to large Town Halls connected to every office worldwide. The successful candidate will be responsible for performing maintenance and health checks, processing multimedia requests such as audio and video conferences/events, resolving audio conference, video conference, and Zoom booking issues, and setting up, monitoring, and managing audio and video conferences both remotely and onsite. The team also functions as a support desk, handling queries and resolving Zoom‑related issues raised by users across the globe. This role provides the opportunity to interact with senior‑level internal and external stakeholders; therefore, strong written and verbal communication skills are essential. Given the firm's fast‑paced environment,



the candidate must work efficiently, multitask effectively, and consistently demonstrate a high level of professionalism. Skills and Requirements · 1-2 years of experience in a multimedia technical support role or similar role, operating and troubleshooting on a variety of multimedia /audiovisual hardware and software
· Experience with Audio and video equipment and technology such as Polycom, Cisco or Logitech (preference is cisco)
· Hands on experience with Zoom, Teams or Webex, specifically troubleshooting, cloud conferencing and using the tool for remote support (preference is Zoom or Teams)
· Experience documenting instances of hardware failure, repair, installation, upgrade and removal
· Experience utilising a ticketing system, ideally ServiceNow
· Ability to adapt to current programs and applications.
· Possess a university degree or diploma in a relevant field
· Experience with ServiceNow
· Possess relevant certifications ie. Cisco etc.
Strong experience with Microsoft Teams We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 Multimedia Technical Analyst (HYDERABAD)
🏢 Insight Global
📍 Hyderabad