Job Description Insight Global is seeking a SoundHound Engineer to support the design, development, and optimization of guest-facing conversational AI experiences for a casino customer upgrading from SoundHound V6 to V7 (Amelia 7.0). This individual will serve as a technical subject matter expert for SoundHound's next-generation platform, helping build and maintain agentic conversation flows, integrations, and automation capabilities that enhance guest experience and operational efficiency across the resort. The ideal candidate has hands-on experience implementing SoundHound's Amelia 7.0 solutions, developing agentic workflows, integrating enterprise systems, and collaborating with business stakeholders to translate customer experience goals into scalable AI-driven interactions.
- Design, configure, and deploy conversational AI solutions within Amelia 7.0.
- Build and enhance agentic workflows, dialogue paths, and automated guest experiences.
- Support migration and optimization efforts from SoundHound V6 to V7 (Amelia 7.0).
- Integrate capabilities with resort applications, guest services platforms, and operational systems.
- Troubleshoot platform issues and optimize performance.
- Collaborate with business, operations, and technology teams to identify automation opportunities.
- Document configurations, workflows, and best practices. Skills and Requirements - Direct hands-on experience with SoundHound V7 (Amelia 7.0)




- V7 agentic prompt engineering experience
- Experience building agentic conversational flows and workflow automation.
- Robust understanding of conversational AI, NLP, and chatbot architecture.
- Experience integrating AI platforms with enterprise applications and APIs.
- Ability to troubleshoot and optimize production AI environments.
- Hospitality, casino, hotel, or guest-services industry experience preferred.
- Hospitality, casino, hotel, or guest-services industry experience preferred. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 INTL Remote AI Engineer (SoundHound) (Hyderabad)
🏢 Insight Global
📍 Hyderabad