Job Objective:

The Systems Administrator provides operational support for Supply Chain technology platforms and services, ensuring the reliability, performance, and continuous improvement of critical business systems. Partnering closely with developers, business stakeholders, and cross-functional teams to resolve complex system issues, drive operational excellence, and deliver exceptional service to our Supply Chain business stakeholders. Serves as a key liaison between technology and business operations, enabling effective supply chain execution through proactive support, problem resolution, and system optimization.

Duties and Responsibilities:

- Provide end-to-end support for all Supply Chain Solutions.
- Serves as the immediate technical contact for all locations that use Supply Chain systems, responding to user inquiry primarily through calls & chats, while detailing all interactions in Service Now.
- Solves issues and outages with urgency and informed by issue impact, including collaboration with vendors, developers, and application administrators to resolve and determine root cause.
- Manages automation infrastructure for DCs, MDCs, and Ship Hubs.
- Responds to system alerts and resolves issues by using various tools to monitor and troubleshoot Supply Chain systems.
- Communicates technical information to technical and non-technical personnel.
- Use standardized procedures and best practices to achieve goals, objectives and meet deadlines,



and when no process exists works with surrounding resources to create those guidelines, as needed.
- Drives all issues through resolution, prioritizing business impact and ensuring SLA performance meets or exceeds expectations.
- Develop documentation around issues and resolution of those issues.

Qualifications and Requirements:

- Bachelors degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered.
- 12 years of experience in systems administration, IT support, or a related technical role.
- Experience with Warehouse Management Systems (WMS) or other supply chain applications preferred.
- Familiarity with troubleshooting application, infrastructure, and software issues in a fast-paced environment.
- Basic understanding of supply chain operations and supporting technology platforms.
- Working knowledge of SQL and database concepts.
- Familiarity with automation technologies used in distribution and logistics environments.
- Strong analytical, problem-solving, and communication skills.
- Ability to explain technical concepts to both technical and non-technical audiences.
- Self-motivated, detail-oriented, and able to manage multiple priorities effectively.
- Willingness to participate in on-call support rotation and occasional travel to distribution locations.
- Demonstrated reliability, accountability, and commitment to attendance.
- Customer service experience a plus, must be comfortable interacting directly with stakeholders

📌 System Administrator (India)
🏢 Ferguson
📍 India