At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.

The Service Now Developer is responsible for the design, development, and implementation of complex Service Now solutions. This includes working with business stakeholders to understand their needs and develop solutions that meet those needs. The Service Now Developer will also be responsible for maintaining and enhancing existing Service Now applications, as well as troubleshooting and resolving any issues that arise. If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Key Responsibilities

- Design, develop and implement complex Service Now solutions.

- Develop Service Catalog items, workflows, and service request processes.

- Work with business stakeholders to understand their needs and develop solutions that meet those needs.

- Maintain and enhance existing Service Now applications.

- Troubleshoot and resolve Service Now issues using problem-solving skills.





- Stay up to date on the latest Service Now features and functionality.

- Contribute to the development and implementation of Service Now platform, including core functionalities, modules, and best practices.

- Communicating and collaborating with cross-functional teams, to identify and document business processes that can be automated using Service Now.

- Working with a team of IT Operations engineers to integrate Service Now with other IT systems, such as monitoring and ticketing systems.

- Participate in daily stand-up meetings to provide progress updates and address any blockers.

- Working with a user experience mindset to develop and deploy solutions for customers.

- Participating in Agile planning ceremonies to help define and prioritize Service Now work for the upcoming sprint.

- Developing and testing Service Now solutions in accordance with the Agile methodology.

- Deploying and supporting Service Now solutions in a production environment.

- Experience in designing and implementing Service Catalog items, workflows, and service request processes.

- Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.

- Monitoring Service Now performance and troubleshooting any issues that arise.

- Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.

- Mentor and train junior Service Now developers.

Qualifications & Experience

- Degree in Computer Science, Information Systems, related field, or equivalent work experience

- 3-5+ years of experience in Service Now development and implementation





- Experience with the following Service Now modules:

o IT Service Management (ITSM)

o IT Operations Management (ITOM)

o IT Asset Management (ITAM)

o Service Portal

- Experience with Service Now Flow Designer and Service Catalog

- Experience with Agile development methodologies

- Excellent problem-solving and analytical skills

- Strong communication and teamwork skills

- Experience with Service Now integrations

- Experience with Service Now reporting and analytics

- Service Now Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Prospect statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Data Protection

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1605743 : Software Developer II - Service Now

📌 Software Developer II - ServiceNow (India)
🏢 Bristol-Myers Squibb
📍 India