Position Summary:

To help drive this next chapter, we're seeking a Senior Software Engineer to join our Salesforce Customer Experience Engineering organization, focused on agent-care solutions. This role builds and supports Salesforce Service Cloud capabilities that improve agent workflows, case handling, and customer service experiences.

The ideal candidate combines strong Salesforce development expertise, experience with agent-care platforms, and a commitment to high-quality customer service technology.

Job Responsibilities:

Software Development:

- Design, develop, test, deploy, and support Salesforce Service Cloud solutions.
- Build Lightning Web Components and Apex services.
- Configure and enhance Omni-Channel agent experiences.
- Support Copado release and deployment processes.

Technology & Delivery:

- Translate agent-care needs into scalable Salesforce solutions.
- Develop integrations with Mule Soft and AWS services as needed.
- Troubleshoot production issues and improve platform reliability

AI & Innovation:

- Support Agentforce and Prompt Builder capabilities.
- Identify opportunities to improve agent productivity through AI and automation.
- Contribute to continuous improvement and platform modernization.

Qualifications:

Required Experience:

- 4-6 years of progressive software engineering experience.
- Experience developing enterprise Salesforce solutions.
- Robust experience with Lightning Web Components, Apex, and Salesforce Service Cloud.
- Experience working within Agile software development environments.

Required Technical Skills:

- Salesforce Service Cloud
- Omni-Channel
- Lightning Web Components
- Apex Development
- Copado
- Agentforce

Preferred Skills & Experience:

- Prompt Builder




- Salesforce Field Service
- Salesforce Mobile App
- Mule Soft
- AWS Lambda, EC2, SQS, and Kinesis

Education:

- Bachelor's degree in computer science and engineering or equivalent

Talent Value Proposition statement:

At DIRECTV India, we're building a culture with our people, not for them, grounded in the values of We Care, We Challenge, and We Deliver. We will focus on building a better future than yesterday for our colleagues, customers, and company. As part of our team, you'll help shape the future of enterprise data platforms, enable advanced analytics and AI innovation, and contribute to business-critical capabilities that impact millions of customers. If you're ready to bring your expertise, leadership, and passion for innovation to a team redefining entertainment technology, we'd love to have you join us on this journey.

Headquartered in El Segundo, California, DIRECTV has been a household name in sports and entertainment for 30 years. We've grown our global footprint with DIRECTV India, a capability center in Pune built to support our operations and speed up how we build new technology. Here, our teams work on the platforms and products that bring together satellite and streaming, so customers get their favorite content without the hassle of switching between apps or inputs. From AI-driven personalization to content built around what people actually want to watch, we're shaping what entertainment looks like next, and Pune is a big part of that.

DIRECTV is an equal opportunity employer. Employment decisions are based on business requirements, qualifications, merit, and performance, without discrimination on the basis of legally protected characteristics under applicable laws.

📌 Senior Engineer, Software Engineering (India)
🏢 DIRECTV India
📍 India