Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Agentic Orchestration, Agentic AI, AI Orchestration &LLM;
Valuable to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
A Tools & Platforms Service Engineer is responsible for the day-to-day operation, monitoring, support, and maintenance of the infrastructure engineering tooling estate — spanning observability platforms, infrastructure-as-code tooling, CI/CD pipelines, ITSM platforms, internal developer portals, secret management, and AI-augmented operations tooling. The role ensures that the platforms enabling Cloud, Network, Security, Database, and Voice teams to operate at scale remain available, performant, and fit for purpose.

At Level 9 / 10, this individual forms the primary operational execution layer within the tools and platforms tower — a proficient hands-on engineer who keeps platform tooling running reliably,



resolves incidents and service requests efficiently, executes changes cleanly, and supports the adoption of AI-augmented operational capabilities across the infrastructure engineering function.
PLATFORMS IN SCOPE

Observability:
– ELK/Splunk
– OpenTelemetry
– Alertmanager
Automation & IaC:
– Terraform (consumer)
– Ansible playbooks
– GitHub Actions
– HashiCorp Vault
ITSM & DevOps:
– ServiceNow
– Jira/Confluence
– Xmatters
– CMDB tooling
AI-Augmented Ops:
– LLM runbook support
– AI alert triage
– Chatbot ops interfaces
– Prompt execution
– LLMOps monitoring

Roles & Responsibilities:
Observability & Monitoring Platform Operations
– Monitor and maintain observability platforms — Splunk/ELK — ensuring dashboards, alert rules, and data pipelines remain operational and accurate across all infrastructure tiers
– Triage and resolve observability platform incidents —

📌 Operations Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru